Excellence Ireland Quality Association

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Q Mark Programs

The Only 100% Continuous Improvement Programme!

Q Mark Programs

For over 50 years now the Q Mark has been the symbol of quality for many organisations across Ireland. An astounding 87% of Irish consumers recognise the Q Mark brand and it continues to provide confidence to the public and consumers when purchasing goods and services. Q Mark has an extremely loyal customer base in Ireland with many companies in the scheme for 10 years or more.

So what is the Q Mark and who can get it?

The Q Mark is a National Certification Standard of Quality. The Q Mark is awarded to organisations who meet specific standard criteria, following a rigorous annual independent assessment of their organisation.

The Q Mark can be awarded to any organisation, once they demonstrate that they meet the criteria. It is widely used by consumer facing brands, service companies, production operations, professional services across the public, private, funded and voluntary sectors.

What Will The Q Mark do for Your Business?

  • Increase your revenue
  • Increase your turnover
  • Increase your customer base
  • Increase customer loyalty and confidence in your product or service
  • Increase your profit margins
  • Increase staff output rates and pride in their place of work
  • Improve staff retention
  • Improve your company’s processes and procedures
  • Improve your business efficiency
  • Reduce costs due to wastage, complaints, and rework

Elevate Your Brand

In an era of rapid change, with constant connectivity, and social media commentary organisations are finding their brands under constant scrutiny. It is more important than ever to have a say in the conversation surrounding your organisation, brand or service. 
Q Mark certification from EIQA can help, by providing independent positive validation of the quality of your product or customer service. 

Benefits of Holding The Q Mark Certification

  • The Q Mark gives you third party certification from EIQA – the National Quality Organisation which enhances customer and consumer confidence in all aspects of your business’ processes and procedures. (Current consumer recognition of The Q Mark stands at 87% – September 2012, Ireland).
  • The Q Mark ensures that you are fully conversant and compliant with all relevant legislative and regulatory controls, and gives your team a framework which encourages them to operate to the highest quality standards.
  • The Q Mark identifies what is working for you and what’s not working for you, at ALL levels within your business.
  • The Q Mark gives you competitive advantage by demonstrating your organisation’s commitment to the highest standards of quality and excellence by using distinctive certification and marketing material based on the most widely used framework in Ireland.
  • The Q Mark enhances your opportunity in tender competitions because it provides independent certification that your organisations quality management system operates to the highest level.
  • Using The Q Mark framework ensures that the business has accountability in every part of their service, and whilst enhancing consumer and client confidence, it allows for easy preparation for any regulatory authority enforcement audits or visits e.g. NERA, HSA, EHO, HIQA etc.

Q Mark Programs

The EIQA Q Mark for Quality Management Systems is main Q Mark framework and works for any organisation type, regardless of size or sector. We also offer Q Mark programmes based on sector specific standards in Hygiene and Food Safety, Leisure Centre Management and Nursing Home Care.

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Quality Management

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Nursing Home &
Home Care

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Hygiene &
Food Safety

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How to Apply for the Q Mark

  1. Register with EIQA as a member by clicking HERE
  2. On receipt of your application, you will receive your membership certificate from EIQA along with your copy of The Q Mark Certification Guidelines.
  3. Use the Guidelines to create a checklist of areas in your business that do, and do not comply with the requirements.
  4. When you are ready for your audit contact us to confirm a date to complete your audit.
  5. If you would like to compare your current operating standards to The Q Mark Guidelines for each programme, you can apply for a mock-audit. This is a full audit by an experienced auditor who will guide you through the process at a time and date that suits your schedule.

Would you like to speak to our team?

We’d love to hear from you and answer any questions you may have regarding our certification programs

Apply For a Q Mark