Excellence Ireland Quality Association

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EIQA offers training to help organisations understand the requirements of Q Mark certification.

EIQA Q Mark Awareness training 

The Q Mark Awareness programme is an awareness session designed to give participants brief overview of the Q Mark certification standards, and their role in supporting their organisation to meet these standards and drive continuous improvements. This is run as both a public programme and in company.

What does the programme cover?

The training programme covers a wide range of topics including a detailed review of the Q Mark technical requirements for certification, how to get started and who to involve, how to apply the Q Mark, the certification process and driving ongoing improvement using the Q Mark tools.
Each session is tailored to address specific learning objectives and may include group discussions, case studies, and role-playing exercises to enhance the learning experience.

Who is the programme aimed at?

This programme is aimed at individuals who have limited exposure to the Q Mark programme. It can be a useful refresher programme for Q Mark certified organisations who have undergone significant change or where new staff have joined who are unfamiliar with Q Mark and its importance. It is structured to accommodate participants of all levels, from entry-level employees to senior executives.

What will participants learn?

This awareness programme aims to improve participants understanding and awareness of the Q Mark Programme, and encourage them to be proactive in the area of quality and customer service, as a way of contributing to the goals of the organisation. It will highlight the importance of the continuous Improvement structures including the internal audit process. It will also heighten awareness of the role that each individual plays in the overall success of their organisation, and how Q Mark can facilitate this.

What will participants receive on completion?

Participants will receive a certificate of completion to showcase their dedication to professional development and continuous learning. Our goal is to empower participants to enhance their skills, advance their careers, and contribute positively to their organisations.

Duration: This is a two hour session

Delivery: This programme can be run remotely or in person

Would you like to speak to our team?

We’d love to hear from you and answer any questions you may have regarding our training courses

Apply For a Q Mark